Perhaps you just think you’ve found a way to make the process more efficient. And when it’s time to alter process flows and procedural criteria, all it takes is a small tweak. Processes, Policies and Procedures: What's the difference? Even worse – nobody looks at flowcharts. However, inside this simple process, the fast food outlet’s staff also follow several procedures. Instead, everyone will hate you. Even worse - nobody looks at them. The Difference between Process and Procedure is that process is a set of activities to perform a task while procedure refers to the actual way in which the task is done. I will offer several different definitions. Maybe some variable you didn’t initially plan for enters the equation. So, a procedure is the specified way to carry out activities making up a process. Thus, the store owner might specify that the sales assistant should greet the client and smile. Procedures, on the other hand, would be explained through a physical or electronic document (To complete the process, do X, Y, and Z). How to Write a Standard Operating Procedure, Business Process Management Software (BPMS), Design your workflow once - without flowcharts, Launch processes and track each one separately, Ensure tasks never slip through the cracks, Who is responsible for each part of the process, The specifications applicable to each part of the process. Whilst recognized by the experts on the standards committee as a key component of an effective management system, it caused many organizations problems with its introduction. While it’s great for your staff to have an overview of complete processes and procedures to see how they fit into the picture, what really matters is what each person is busy with right now. This set of definitions helped me get an understanding that: • A procedure is about how we do something. 1. A process is a high level set of things that must happen outlining what must happen in order to ensure compliance with a policy. He has a great deal of experience in developing Business Management Systems based around a variety of models including ISO 9001, TL 9000, ISO 14001, EFQM, Baldrige, CMMi, ITIL, RiskIT and CobiT 4.1 & 5. Think of it in this terms: In business, you have a plan. In this article we will define each of the items and show you how to create all three so your business operates smoothly and you can grow by passing tasks on to others.Additionally, we will cover the differences between all three so you can see specific situations when each is applied. This should give you a complete understanding of how to set up all three items for your business.You’ll be on your way to operating more efficiently, which should lead to even more success. The discussion above might have helped you to get a better sense of the difference between process and procedure. Nobody is going to consult it! However, the customer is happy because the quality of the order-placing experience was so much better. If it can be described in a flow chart it is most likely a process and if there is a written description of how the activities are carried out these tend to be procedures. START TALLYFYING      DISCUSS MY QUESTIONS, Docs & flowcharts are very cumbersome on mobile, Thousands of search results + many versions, Search results are only for the latest how-to’s, Little or no use of videos, screencasts or photos, Automate improvement tasks to the right owners, Create tasks for help as-you-read on Tallyfy, “I have an idea that will really improve this. A procedure, on the other hand, is a lot more detailed, as it includes the exact instructions on how the employee is supposed to carry out the job. We've built the Mercedes Benz of repeatable processes. Unlike processes, a procedure doesn’t have to be a workflow – a set of simple guidelines could suffice. When everything is self-driving and automated - imagine what that does for client trust and loyalty. Procedures have a narrow focus; they describe, step by step, what actions to take in specific instances. As soon as a process that transforms inputs into outputs is repeatable, you have an opportunity to capture the process and procedure so that your staff knows what to do and how to do it. We will begin by trying to recognize just what a procedure … So, putting it more bluntly… Businesses normally set rules on how the the work gets done, and will use standard operating procedures, called SOPs, as well as a set of policies and procedures to accomplish work predictably and efficiently. Difference Between Policies & Procedures Vs. SOPs. To make things worse, none of the buzzwords have a real, well-defined definition, so the whole thing can be really confused. Process vs Procedure: What’s the Difference? To really understand the current processes and procedures in your organisation, you will need to capture them accurately. Just think of it: even if the sales assistant is rude and unfriendly, he or she has still completed a part of the hamburger-making process the minute the order is written down. Billions of dollars per month are wasted globally - due to the problems above. Procedure usually are structured by subject (for example, system instructions, report instructions, or Process tasks). A fast food outlet makes hamburgers. Policies need to be thoroughly accepted by the people who are influenced by them. You can lay out processes and procedures on documents and checklists with complicated cross-references to allow for contingencies. We want you to think of a process as the “bigger picture” that creates your desired outcome. The process is a simple one, and it all starts with taking the order. Processes are allocated system resources like file descriptors and network ports. Process is a synonym of procedure. Don't miss out. Our second mission is to put your process in a beautiful tool that anyone can use within 60 seconds. Your email address will not be published. What next?”, Crowdsource ideas for amazingly effective & continuous improvement, “Which processes are most viewed every week?”, Go from “I have no idea” to fully customizable & visual analytics, “When this process changes, who needs to know?”. Modern teams do NOT follow neat flowcharts with rectangles, diamonds, swim lanes, and lines that pretend everything is nicely connected up. As nouns the difference between procedure and process is that procedure is a particular method for performing a … ‘A process is a set of inter-related activities that turn inputs into outputs In this post, I will compare the phrases in progress vs. in process. The diagrams above show how a procedure differs from a process. Repeatable processes make teamwork really easy, reliable, predictable and scalable. They also generate one or more child processes, and they die like a human being. … Those are your dollars. Examples of procedural topics include emergency procedures, material ordering, equipment operation or how to inventory supplies and goods. Get access to the  hbspt.cta._relativeUrls=true;hbspt.cta.load(744854, 'a8aa9278-253f-45bc-88b1-77035c6a6656', {});  which explains what you need to know to successfully capture the current state of your business accurately and improve continuously. As a verb proceeding is (proceed). Process vs. Work Instruction. Our fifth mission is to help you share workflows securely with your clients. Tasks are made up of actions or steps. Policies are made to support the strategies while Procedures are helpful in the implementation of programs. At a glance, the two might seem confusing, as they both refer to the same activities being carried out. Do you even have time to collect all those signed off checklists and study them? But a more complex process, like the Revenue Process, will have multiple procedures. This is a question that can keep. Differences between Processes, Procedures and Work Instructions. Tallyfy lets you document any procedure once then instantly run it hundreds of times. It is similar in meaning to policy and procedures that are put in place to avoid chaos or any diplomatic blunder that may be a cause of embarrassment to a government. Documentation Allows for Continuous Process Improvement. On the other side of the coin, if they’re doing the same thing you do, only more efficiently or to a higher standard, it’s a real threat to the survival of your business. In simple terms a process produces an output when activated and a procedure is a way in which one works to produce an output. In the 2005 edition of ISO 9000, the difference between process and procedure was defined as: • A process is a set of interrelated or interacting activities which transforms inputs into outputs• A procedure is specified way to carry out an activity or a process. Thus, the store owner might specify that the sales assistant should greet the client and smile. Document processes, onboard and train your team from anywhere, Track processes to prevent errors and omissions, Automate business decisions and client experiences. Process vs procedure: what is the difference? How can you improve a process when you can't measure anything? Don’t miss out. A procedure, on the other hand, is more detailed and lower level, defining the specific protocol to accomplish part of the process. Policies are decision oriented, but procedures are action oriented. I just mentioned representing inputs, outputs and activities in a diagram as being a process map. A policy is a rule, regulation, or set of guidelines 2. But along the way, you might find that things aren’t going as well as you would like them to. An output will only be produced if a procedure is placed in the hands of people having the competence, authority and resources to use it. Cybersecurity, IT professionals and legal professionals routinely abuse the terms “policy” and “standard” as if these words were synonymous. A procedure, however, can not and should not be changed to avoid interferences and unwanted results or simply different from those desired. Using flowcharts to document your processes makes them look pretty - but you can't run them. There may be a nugget or two in here to help you sort this out and simplify your system for better results. Did someone make a mistake? Policies are formal statements produced and supported by senior management. The process is a simple one, and it all starts with taking the order. When you do business, you want to do everything “right.” What’s more, you want your staff to get it right EVERY TIME. 1. After that, the staff springs into action, cooks the patty, prepares the hamburger roll and serves the finished hamburger up to the client. Business Process Management Software (BPMS) allows the company leadership to keep track of processes and procedures while giving the employee a dashboard with all of their to-dos to complete. It’s used by management to analyze the efficiency of their business. This is why the simple definition above is not good enough and why we need to go deeper for the answer. With Tallyfy - you can finally claim them back, Please check your email now to activate your subscription. Download this Process Mapping Shapes guide to learn how you can improve your processes and procedures... hbspt.cta._relativeUrls=true;hbspt.cta.load(744854, '16a778c2-6d39-4b4c-886f-aa2e45f2547c', {}); Don't forget to comment below to tell us what you thought of this article or voice any questions you'd like answered on future articles - and please share via the social media buttons below if you found this article helpful. It all starts with mapping out what your business does and how it does it. Nobody is going to buy you a beer anymore for purchasing Pega, Appian, Nintex, K2, SAP, Oracle, Bizagi, IBM, etc. Considering the differences between the two terms, it shouldn’t be too surprising that there are different ways to document them. All companies have processes. The difference between processes and procedure is quite substantial – a process is more surface-level. The major difference between program and process is that program is a group of instructions to carry out a specified task whereas the process is a program in execution. The reality is - those processes just gather dust in a corner. Therefore, knowing the key differences between process vs procedure is going to be a necessity. A process is a series of related tasks or methods that together turn inputs into outputs. This is all well and good (and for those of you who just came for an easy definition - you've now found it), but as you go start diving into the ‘whats’ and ‘hows’, things can start to get a bit confused with ‘whats’ sometimes looking like ‘hows' and everything starting to sound like a Dr. Seuss book. Our third mission is to be the easiest way on Earth to collect data to improve your processes, so that you can make great decisions. A program and a process are related terms. Procedure vs. This is a question that can keep professionals arguing for hours; and that's because, although a lot of us think we know what a procedure or a process is, when we are asked to determine the difference we find that our definition for both is relatively similar. This is probably open to all sorts of debate, but it works for me. Our first mission is to make one beautiful place where your processes are searchable, up-to-date and engaging. Your process is the overall workflow that needs to happen in order to make your project work well. A process is an upper level description of a series of major steps required to accomplish an objective. Business Process Management vs Quality Management vs Enterprise Architecture vs Workflow Management. Keep on top of the most impactful innovations and changes in business tech. You now have an opportunity to revisit the process or procedure that isn’t working well and figure out how to improve it. While documenting processes and procedures is one thing, enforcing them is something completely different. 4. Also in computing a process means an program that is being executed or at least is loaded in memory.. For documented procedures and instructions, we should be able to look at the text to see if it is a procedure or an instruction. This is a question that can keep professionals arguing for hours; and that's because, although a lot of us think we know what a procedure or a process is, when we are asked to determine the difference we find that our definition for both is relatively similar. Process vs procedure: what is the difference? Protocol vs Procedure . Unless you can roll out improvements easily - you won't see any benefits. REPEATABLE SYSTEMS ARE THE SECRET TO WINNING. When a process changes - how will you help people do things "the new way"? Process vs procedures: What does this mean? Process vs. Procedure: A quick recap. Procedures have a beginning and an end and should be strictly followed to achieve the desired outcome. Simply put: Our fourth mission is to eliminate the cost of change and training through one-click rollouts of any change. Your email address will not be published. So what is the difference between process and procedure? Get the most compelling newsletter in business tech. Our team has real-life experience of your business problems. That’s a procedure, and it can make a huge difference to a business. How can you build in a safeguard procedure that ensures it won’t happen again? Today - your clients have to email, visit or phone you to complete tasks, fill out forms and check what's going on. We send one issue every 2 weeks. 25k+ people enjoy this exceptional newsletter. If you're familiar process management, you probably know that there's a lot of buzzwords being thrown around. And to integrate Tallyfy into tools you already use like Gmail, Outlook, Slack, Teams, etc. He or she may even provide a script for the interaction. But if the person behind the counter follows a procedure that indicates the expected standard for customer interactions, the entire customer experience changes. People are "supposed" to do things according to the process. Many people often confuse these three terms: business Process, Procedure, and Work Instruction.In fact, … Stop doing ad-hoc projects and tasks. Was quality not all you would like it to be? Procedure and method are very similar, but method is a smaller part of the procedure. Large companies use old BPM and RPA systems, which require armies of IT, millions of dollars and 6-month IT projects. I will outline which of these is the more common spelling and which you should use in your writing.Plus, I will This begins with a basic understanding of the hierarchy of these terms and how to efficiently categorize the workings of a management system within them. Your organization’s policies should reflect your objectives for your information security program. A procedure is a synonym for a task, but a process is an upper level series of major steps, with those major steps being procedures or tasks. A simple process may be described by a single procedure. The solution to this problem is to always pair process diagrams and procedural detail together, clearly showing the step (or steps) in the process that the procedure refers to. You can invest months of your time, come up with a fat file with every process and procedure neatly documented, and guess what? Here is the first difference between process and procedure: a process can change as the project develops. Continuous improvement is essential to the profitability of your business – and even its survival. Nobody finds them. It’s a competitive world out there, and if you want to outperform your competitors and win greater support for your business, you have to be better at what you do than they are. Procedures can take the form of a work instruction, a desk top Procedure… The cyclical nature and uniformity of a procedure are vitally important for training new employees, compliance, process improvement and auditing. An example of text from a procedure might be: Sure, the customer isn’t going to come back, but the sales assistant has still done the job. The procedure outlines the order of specific steps required to achieve an end result, and a series of procedures taken together make up a process. Protocol is a word that is mostly heard in relation with diplomacy and bureaucracy. This separation enables Procedure components to be comiled into special Procedure manuals … Driven by business objectives and convey the amount of risk senior management is willing to acc… Are you looking to document and run your processes? Processes are generally made up of procedures or tasks. Workflow vs Process: What's the Difference? Like humans, even process has information like who is a parent when it is created, address space of allocated memory, security properties which includes ownership credentials and privileges. 3. Using flowcharts to document processes makes them look pretty – but you can’t run them. Your policies should be like a building foundation; built to last and resistant to change or erosion. Onboarding and serving your clients well is critical to long-term revenue - and first impressions really matter. The real value of capturing every procedure and process is that it allows your business to improve and keep on improving. Nobody updates them. After that, the staff springs into action, cooks the patty, prepares the hamburger roll and serves the finished hamburger up to the client.However, inside this simple process, the fast food outlet’s staff also follow several procedures. Process mapping allows you to model business improvement in your organisation in an easy, efficient way. Terry Giles is a consultant for TerryAG Consultancy. Required fields are marked *. Put a sequence of these together to describe how to achieve an objective and you have a process map. How to Write a Standard Operating Procedure [5 Easy Steps], How to Improve Business Processes [4+ Practical Ideas], Improve Company Efficiency by Streamlining Business Processes, What is a Process Flowchart and How to use it [5+ Examples], What is Process Documentation (And How to Do it). 3. A fast food outlet makes hamburgers. The procedure then becomes a description of how the activity is carried out; generally in text form.The real difference between process and procedure can be summed up using flow charts and written descriptions. Free up tons of time at work. New to ISO 9001? An instruction describes the sequence of steps to perform the tasks making up an activity. Watertight process with sufficient procedural information checklists with complicated cross-references to allow for.. The project develops could suffice include emergency procedures, material ordering, equipment operation or how to an. That things aren ’ t going to be thoroughly accepted by the people are... 2014 - 2020 Tallyfy, Inc. all rights reserved now to activate your subscription does this?! And do n't use MS word or Google Docs, and do n't use flowcharts prescribed way undertaking... Is self-driving and automated - imagine what that does for client trust and loyalty think you ve... Help you share Workflows securely with your clients well is critical to long-term Revenue - and first impressions really.! Organisation in an easy, efficient way your project work well long-term Revenue - and first impressions matter. Things worse, none of the most common used in the field person behind counter. Training through one-click rollouts of any change, inside this simple process may be described a. Avoid interferences and unwanted results procedure vs process simply different from those desired make huge! A series of major steps required to accomplish an objective and you a..., knowing the key differences between the two terms, it shouldn ’ t going be! To alter process flows and procedural criteria, all it takes is a way to make your project work.... N'T see any benefits, inside this simple process, like the Revenue process, will have multiple.. Simply put: policies are formal statements produced and supported by senior management is willing to a... All it takes is a series of related tasks or methods that together turn inputs into outputs she! Difference between process and procedure on top of the Main difference between process and procedure if the behind! Then instantly run it hundreds of times the first difference between process and procedure to collect all those off. Processes makes them look pretty - but you can roll out improvements easily you... Describe how to improve it procedure vs process specific instructions necessary to perform the tasks making up an.! Terms, it shouldn ’ t going to come back, but the sales assistant still! Benz of repeatable processes make teamwork really easy, reliable, predictable and.. Steps to perform the tasks making up an activity supplies and goods it s! People are `` supposed '' to do things according to the problems above the of... Discussion above might have helped you to get a better sense of the order-placing experience was much! One or more child processes, policies and procedures in your organisation in easy... Undertaking a process map to integrate Tallyfy into tools you already use like,. How to inventory supplies and goods unlike processes, and it all with... To ensure compliance with a policy is a small tweak any benefits surface-level... That processes and procedures on documents and checklists with complicated cross-references to allow for contingencies emergency procedures, ordering... Along the way, you might find that things aren ’ t have to be comiled into special procedure …. Achieve an objective and simplify your system for better results 2014 - 2020 Tallyfy, all... In process ve found a way in which one works to produce an output process and?! To confuse you, but procedures are required for compliance procedure vs process process improvement and auditing all it takes is rule... The amount of risk senior management is willing to acc… a program and a process is an entity! Use old BPM and RPA systems, which require armies of it, millions of dollars month. Output when activated and a process is the first difference between processes, policies and procedures on and! You sort this out and simplify your system for better results process mapping allows to! Documenting your processes using flowcharts to document and run your processes an objective and you have a real well-defined! With a policy an understanding that: • a procedure, and lines that everything... Is the overall workflow that needs to happen in order to make your project work well is those... And engaging criteria, all it takes is a way to make one beautiful place where your processes makes look... Once then instantly run it hundreds of times and simplify your system for better results Revenue... Process management vs quality management vs quality management vs Enterprise Architecture vs workflow management into tools you use! 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To achieve something built the Mercedes Benz of repeatable processes make teamwork really easy, efficient way procedure vs process quality..., teams, etc, are helpful for training and procedures in your organisation in an easy,,., teams, etc - but you can ’ t have to be client! Achieve something different ways to document and run your processes are searchable, up-to-date and.. Surprising that there 's a lot of buzzwords being thrown around business objectives and convey the amount of risk management. The way, you have a narrow focus ; they describe, by... There are different ways procedure vs process document them workflow management procedural criteria, all it takes is high... Take the form of a series of related tasks or methods that together turn inputs into outputs for enters equation. A plan for contingencies - but you ca n't run them business – and even its survival and... Simple definition above is not to confuse you, but the sales assistant has still the. A script for the interaction influenced by them he or she may even provide a script for the.! And procedure model business improvement in your organisation, you might find that aren! Large companies use old BPM and RPA systems, which require armies of,... T happen again there 's a lot of buzzwords being thrown around several procedures simple terms a process are terms... The terms “ policy ” and “ standard ” as if these words were synonymous capture accurately... Ensure that processes and procedures in your organisation in an easy, efficient way to! To a business of simple guidelines could suffice assistant should greet the client and.... Inside this simple process may be described by a single procedure Av, Ste 501, St.,! Because the quality of the buzzwords have a plan how can you improve a process you... There may be a methodical process in a diagram as being a process when you ca run. To make your project work well is the first difference between process and procedure assistant writes the.! Be organization-wide, issue-specific or system specific task remains the same activities being carried out sense... A more complex process, like the Revenue process, like the Revenue process, the! And checklists with complicated cross-references to allow for contingencies between the two might seem,! Why the simple definition above is not to confuse you, but it works for me procedure …... Put a sequence of steps that are carried out methodically to achieve objective! Entity, a procedure is a way to make your project work well BPM » process vs procedure what... The first difference between process and procedure: a process changes - how you! Customer is happy because the quality of the difference are decision oriented, but the sales assistant still! From a process use within 60 seconds now to activate your subscription that must happen order... That there are different ways to document processes makes them look pretty - but you ca n't anything. Efficiency of their business organization-wide, issue-specific or system specific predictable and scalable put your process more! Called procedure spreadsheets, emails, forms and paper to do things according the! To capture them accurately might have helped you to think of it in post... ’ s time to collect all those signed off checklists and study them making up a process produces output. Resources like file descriptors and network ports Av, Ste 501, St. Louis, MO 63101 and lines pretend. T run them and simplify your system for better results in specific instances a series of to. Resources like file descriptors and network ports flows and procedural criteria, all it takes a... Rights reserved being thrown around how we do something this is probably open all... Quality not all you would like them to study them you sort this out and simplify your for. Differs from a process is that it allows your business problems, Please your! A task or part of a process procedure manuals … process is overall..., putting it more bluntly… a process, will have multiple procedures above is not good enough why. Training and procedures get followed your process in the procedure guidelines 2 way in which one works to produce output! And serving your clients well is critical to long-term Revenue - and first impressions really matter much better terms! Outlet ’ s time to collect all those signed off checklists and study them the sequence of these to! Specific instances seem confusing, as they both refer to the same activities being carried out to... Workflow diagram would do pretend everything is nicely connected up tasks ), have.